We have thirty years experience supporting our clients in improving their performance through initiatives focused on:
Defining the direction and purpose of the organization including expansion, start-up, alliances, sizing, and customer relations.
Guiding marketing and sales organizations through multi-channel integration, market research, promotions and campaigns, and quantitative and qualitative evaluation.
Building processes that are optimally sized and staffed to deliver objectives, attract and retain customers , and improve employee satisfaction and work life.
Our Work Systems Design approach builds organizations that match strategies, fix existing problems, create new capabilities and establish a continuous improvement culture.
Recruitment, training, incentives, performance management, measurements dashboards, contact centers, outsourcing and onshore/offshore work allocation.